Eligibility
Refund eligibility should be stated clearly on the checkout path.
Legal
Refund policy
Refund guidance should be easy to find before checkout and clear for both subscription and one-time purchase customers.
Subscriptions
Subscription cancellation and refund behavior should match the chosen billing provider's customer portal.
One-time licenses
One-time purchase refunds should explain what happens to serial access after a refund.
Contact
Customers should use support with purchase email and optional order reference for refund questions.